FAQs about Purchasing Adult Sex Toys from Liwarm

As long as you have purchased a LiWarm product and it experiences a non-human-caused malfunction within the valid warranty period, we will do our utmost to provide you with high-quality warranty service. Please remember to contact us promptly.

If the product has not yet been shipped, please contact us promptly to intercept the shipment, and we will refund you the full amount of the product. If the product is in transit and you have initiated a return request for a refund, please do not sign for the package and return it to the sender. Please note that the return shipping cost will be borne by the customer. Once the warehouse receives the product, we will refund your purchase amount. If the product packaging has been used and there is no quality issue, we regret to inform you that we will not be able to accept returns or refunds, as our products have a high level of privacy. We hope you understand that this is in the best interest of everyone, and our goal is solely to ensure the safety of each customer.

It is valid for 365 days from the date of purchase.

The LiWarm warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, we will replace it for you free of charge.

Yes, all LiWarm products from our website come with a valid warranty period of 365 days from the date of purchase. Proof of purchase (Order Number) is required when applying for the warranty.

Please log in to your account registered on our website, where you will find the tracking details.

We will respond to you promptly after verifying all the information; however, this may take approximately 3 to 5 business days. Rest assured, your complete satisfaction is our motivation, and we will do our utmost to provide you with excellent after-sales service.

Yes, most of our products comes with its remote control and can also be controlled remotely using the app, but not all. Please refer to the description on the product details page.

After installation, register an account and log in. Enable Bluetooth, then manually add the toy code or scan the toy’s QR code on the homepage. In the messages page, click the “+” icon in the upper right corner to add friends. Once the other party agrees, you can open the chat window to interact with them regarding toy requests, video calls, voice calls, or text chats.

If you are using the remote control, the range is about 20 meters. However, if you are using the APP for remote control, you can control the LiWarm toys regardless of the distance, as long as both of you have a Wi-Fi or 4G/5G data connection.

We take your privacy very seriously and ensure the confidentiality of the packaging. We refuse to compromise your privacy. The items you purchase will be packed in plain boxes, similar to everyday parcels, and the outer packaging will not display any sensitive information related to the products.

We choose to ship from the nearest warehouse, and it will take approximately 2-7 business days from the date of your order.

Frequently Asked Questions

My toy has stopped working. Can I apply for a warranty?

I purchased a toy, but I no longer want it. Can I apply for a refund?

How long is the warranty period?

What does the warranty cover?

Does the LiWarm warranty apply to all products?

How to track an order?

I have submitted a warranty claim; how long will it take to receive a response?

Do all LiWarm products come with a remote control and can they be controlled remotely via an app?

How to use the LiWarm APP?

What is the control distance?

Will there be any sensitive information on the package?

How long will it take to receive my package?